Can I cancel a lesson?
Lessons cancelled at least 24 hours in advance can be rescheduled, usually within the same month.
In case of technical difficulties, the lesson or any time lost will always be made up.
If the student does not show up within 15 minutes of the scheduled time, the lesson will be considered cancelled.
Please note that lessons cancelled with less than 24 hours’ notice will be charged. Thank you for your understanding.
Does my course pack expire?
Yes, it does. Course packs expire after a 6-month time period.
Is there a maximum number of lessons per week?
You may schedule as many lessons as you like. I recommend a minimum of one lesson per week.
What happens if there are technical problems?
If a problem occurs with the sound or video due to a weak Internet signal, faulty computer equipment, or the videoconference program, the interrupted lesson will be rescheduled.
When it is an isolated/punctual problem the lesson or time lost will be made up without any additional cost. You will never miss out on a lesson due to technical problems!